Case Study: Shell Philippines achieves faster, more secure dealer contract signing with Adobe Acrobat Sign

Shell Philippines fuels dealer partnerships with Adobe Acrobat Sign

Shell Philippines, which manages more than 1,100 fuel stations across a geographically dispersed island nation, faced major delays and misdeliveries in its contract approval process. Paper agreements had to be couriered between headquarters, managers, and station owners for signatures, often taking 90 days or longer to complete. Shell Philippines turned to Adobe Acrobat Sign to solve these challenges while meeting Philippine compliance requirements.

Adobe implemented Acrobat Sign quickly, with training and setup completed in under two months, allowing Shell Philippines to send contracts digitally for e-signature. The results were significant: the company now processes more than 3,000 documents a year, saves about 1,000 staff hours annually, reduces the need for a five-person dedicated team to three people, and cuts US$90,000 in yearly costs. Contracts that once took months are now signed in hours, improving security, speeding up dealer partnerships, and helping Shell Philippines maintain business continuity.

Shell Philippines

Mario Bunag

Lead Procurement Manager