Case Study: Los Angeles International Airport achieves real-time situational awareness and enhanced passenger experience with Adobe Experience Manager (Adobe)

Second largest U.S. airport empowers managers with real-time updates on airport assets using Adobe Experience Manager forms

Los Angeles International Airport (LAX), operated by Los Angeles World Airports, serves about 72 million passengers a year and needed a better way to monitor 1,900 critical assets across nine terminals. Previously reliant on spreadsheets, phone calls, and fragmented updates, terminal managers lacked real-time situational awareness and a scalable, mobile inspection process.

LAX implemented Adobe Experience Manager Forms (part of Adobe Marketing Cloud), equipping about 20 terminal managers with iPad-based, customizable inspection forms that feed a back-end SQL database and intuitive dashboards used by roughly 50 stakeholders. The solution replaced manual processes with real-time updates, faster emergency response, trend insights, and an enterprise mobile foundation that improved operational efficiency and passenger comfort across the airport.

Los Angeles International Airport

Dominic Nessi

Deputy Executive Director/CIO, Information Management and Technology Group