Case Study: Ricoh UK achieves faster contract turnaround, cost savings, and sustainability gains with Adobe Sign (Adobe Document Cloud)

Ricoh UK, sustainability through innovation

Ricoh UK, a 3,100‑employee document and IT solutions provider that has evolved from printer-maker to a leader in paperless innovation, faced the need to maintain close client relationships while reducing paper, travel, and paperwork. After multiple mergers left HR with inconsistent contracts, the company also needed to speed and simplify onboarding and streamline sales processes across a busy, geographically dispersed customer base.

By implementing Adobe Document Cloud with Adobe Sign (integrated into Ricoh’s Siebel CRM and automated via the Adobe Sign API), Ricoh made e‑signatures standard for sales and HR. The solution processes nearly 600 contracts a month, trims about five days from contract turnaround, cuts travel and paper use, saves at least £9,000 annually on onboarding costs, eliminates scanning/printing, saves administrators hours each week, and improves data accuracy and accountability for faster, more sustainable service.

Ricoh

Ray Young

Business Development Manager