Case Study: JLL achieves 2x faster signing and quicker tenant move‑ins with Adobe Sign (Adobe)

Real estate company delivers a faster and better customer experience by using Adobe Sign to connect clients around the world

JLL, a global real estate services firm with more than 230 offices in 80+ countries, needed to speed up and standardize the heavy paperwork for residential listings and rentals—often involving overseas clients—while meeting legal and sustainability requirements. Paper-based signing could take up to two weeks, introduced errors and missing data, and created audit and storage challenges during peak months when the firm processes 2,000–6,000 agreements.

By rolling out Adobe Sign (Adobe Document Cloud) with templates, tracking, mobile access and planned Reapit integration, JLL moved to fully electronic workflows that enforce required fields and provide clear audit trails. The result: average signing time dropped from two weeks to under a week (2x faster), administrator time managing peaks fell by 20%, compliance and auditing improved, and paper waste was significantly reduced.

JLL

Cheryl Fulcher

Office Manager