Case Study: Rabobank Singapore achieves faster, paperless customer experiences with Adobe Sign (Adobe)

Rabobank Singapore enhances customer experiences and goes paperless using Adobe Sign

Rabobank Singapore, the local arm of the Dutch global bank established in 1986, needed to modernize its largely paper-based workflows to meet strict regulatory requirements and customers’ expectations for faster, multichannel service. Daily printing, slow signature cycles and time-sensitive international transactions were harming efficiency and the overall customer experience.

The bank adopted Adobe Sign (Adobe Document Cloud) for secure, compliant e-signatures that integrate easily with existing systems. Implementation cut account-opening times from weeks to days, reduced trade-document turnaround from days to hours, streamlined equipment and invoice approvals, improved document visibility across units, and helped the Singapore office become a regional example for digital workflow transformation.

Rabobank

Manikandan Ganesan

IT & Operations Business Manager