Case Study: SMRT Corporation achieves 3x faster approvals and $100K+ in man‑hour savings with Adobe Sign (Adobe)

Premier multi-modal transport service provider in Singapore achieves workflow efficiency with Adobe Sign, integrated with Ariba Contract Management

SMRT Corporation, Singapore’s premier multi‑modal land transport provider, faced a laborious, paper‑based approval process across its many business units and highly mobile staff. Executives often made multiple trips to obtain signatures, approvals were delayed or restarted after last‑minute changes, documents were misplaced, and workflow tracking across thousands of documents was inefficient.

SMRT adopted Adobe Sign as part of Adobe Document Cloud and integrated it with Ariba Contract Management to enable mobile e‑signatures and streamlined workflows with minimal onboarding. The result: overall agreement processing fell from three weeks to about 16 hours (with some approvals in as little as seven minutes), a roughly 3x speed improvement, final‑stage approvals reduced to one working day, and more than $100,000 saved in man‑hours in the first year; about 300 employees now process ~650 documents per month.

SMRT Corporation

Alfred Aloysius

Director, Strategic Sourcing