Case Study: Premier CX achieves faster workflows and better client experiences with Adobe Acrobat Sign

Premier CX enhances workflows and creates better customer journeys with Adobe Acrobat Sign

Premier CX, a U.K. creative agency specializing in audio branding, needed a faster, more polished way to handle client agreements and signatures. Its paper-based, wet-signature process was slowing contract negotiations, causing delays of weeks, and creating friction for both internal teams and global clients. The company looked for an easy-to-use e-signature solution and chose Adobe Acrobat Sign, especially after finding other tools less user-friendly.

Adobe implemented Acrobat Sign to digitize sales agreements, NDAs, vendor agreements, and other forms, giving Premier CX PDF templates, mobile signing, audit trails, and automated reminders. The result was a major workflow improvement: contract turnaround dropped from as long as four weeks to less than two days, document sorting time fell from about two hours to 15 minutes, and the team can now track roughly 40 contracts per quarter more efficiently.

Premier CX

Kevin O’Connor

Director of Contact Centre Sales