Case Study: Police Digital Service saves 25K hours of officers' time and cuts statement processing from days to minutes with Adobe Sign (Adobe)

Police Digital Service teams up with Adobe to help police forces work remotely and resolve more crimes using Adobe Sign

Police Digital Service (UK) teamed with Adobe to modernize how police forces collect witness and victim statements. Facing long delays, heavy administrative costs, declining witness recall, and new social‑distancing requirements, the goal was to speed statement-taking, reduce in-person contact, and free officers for frontline duties.

They implemented a telephone-based workflow with Adobe Sign e-signatures and a specialist Enhanced Record Taking team to draft, verify, and digitally sign statements. The change cut processing from days to minutes, handles up to 700 statements monthly, saves ~25,000 officer hours a year, delivers a 1,500% ROI, reduces admin and paper costs, and meets GDPR and audit requirements.

Police Digital Service

Simon Clifford

Director of Data and Digital