Case Study: PGi achieves 33-hour contract completion and unified global workflows with Adobe Sign (Adobe)

PGi deploys Adobe Sign integrated with Salesforce to deliver products and services to customers faster

PGi, a business communications company founded in 1991 in Atlanta, faced fragmented global CRM systems and disjointed contract processes as it evolved from conferencing into unified communications. Teams relied on localized DocuSign use and a legacy on‑premises workflow that required printing, scanning, and manual uploads, causing long delays, poor visibility into customer data, and inconsistent handling of HR and GDPR‑sensitive documents.

PGi implemented Adobe Sign integrated with Salesforce and its CPQ system to automate workflows, capture e‑signatures across geographies, and enable analytics and notifications. The solution unified contracting across the enterprise, improved data visibility and compliance, and boosted productivity—now processing about 125 contracts per month (90% sales) and completing most contracts in 33 hours versus several weeks.

PGI

Cody Royster

Director of IT, CRM Operations & Technology