Case Study: OSL Retail Services achieves 250% higher learning engagement and 75% 30‑day completion with Adobe Captivate Prime by Adobe

OSL Retail Services trains employees to turn opportunities into transactions with learning delivered through Adobe Captivate Prime

OSL Retail Services, a Mississauga-based retail support company with more than 2,000 employees that trains sales associates for clients across North America, faced challenges delivering consistent, bilingual skill- and technical training at scale. Their legacy LMS had poor usability and reporting, required manual administration, produced duplicate users, and drove low engagement and completion rates as the company grew.

By implementing Adobe Captivate Prime—with an intuitive UI, mobile-ready Fluidic Player, automated dashboards, language-based course delivery, skill mapping, and Adobe support—OSL standardized and automated learning delivery and reporting. The result: a 250% increase in learning engagement, 30-day course completion rising from about 30% to over 75%, and scalable, trackable eLearning across regions and devices.

OSL Retail Services

Hassan Farooqi

Manager, Learning & Enablement North America