Case Study: Service Nova Scotia and Municipal Relations (SNSMR) slashes municipal reporting cycles and boosts productivity with Adobe LiveCycle ES (Adobe)

Nova Scotia government standardizes on Adobe LiveCycle ES, creating internal efficiencies and making it easy for citizens to interact with government

Service Nova Scotia and Municipal Relations (SNSMR) is the provincial agency serving nearly 1 million residents across 54 municipalities and handling over 50 million transactions that generate $500 million in revenue. Faced with siloed, paper-heavy workflows and long reporting cycles, SNSMR needed a modern, secure business-process automation platform that would integrate with existing systems, reduce redundancies and manual re-keying, enable digital signatures, and provide easy-to-use online and kiosk-based interfaces for staff and citizens.

SNSMR standardized on Adobe LiveCycle ES (including Forms, Data Services, and Reader Extensions) to deliver collaborative eForms, interactive PDFs and kiosks tied to a central Oracle database. The solution cut the quarterly municipal reporting cycle from months to one month (about a 90% productivity gain), improved data quality by ~40%, sped up business permit issuance from weeks/months to days/weeks, reduced paper storage needs by 75%, and is expected to deliver full ROI within one year while improving citizen-facing services like birth registration and consolidated permitting.

Service Nova Scotia and Municipal Relations (SNSMR)

Gary Robitaille

Director of IT, SNSMR