Case Study: Marin County achieves greater citizen engagement and operational efficiency with Adobe Experience Manager Forms (Adobe)

Marin County - Customer Case Study

Marin County, California (population ~260,000) aimed to make government services more responsive but was hampered by paper forms and nonresponsive PDFs that were costly and slow to process. The county needed mobile-friendly, scalable self-service workflows to reduce manual data entry, time lags, and processing costs.

By implementing Adobe Experience Manager Forms integrated with existing SQL Server databases and the OnBase document system, Marin County created adaptive, reusable online forms that prepopulate and validate data and tie directly into automated workflows. The rollout improved mobile access and public engagement, sped up response times (including faster inspections and rising park incident reports), helped exceed IT strategic goals, and moved the county toward a paperless, more efficient service model.

Marin County

Rwena Holaday

Assistant Director of IT