Case Study: Lash Group fast-tracks patient access to therapy with Adobe Sign

Lash Group fast-tracks patients' access to pharmaceuticals with Adobe Sign

Lash Group, an AmerisourceBergen company, provides patient access, affordability, and adherence services for pharmaceutical clients but faced slow, paper-based enrollment workflows. Complex consent, prior-authorization, and benefit-verification processes—often reliant on fax and multiple signatories—created delays, security concerns, and a burdensome experience for patients, providers, and payers.

Lash Group embedded Adobe Sign via the Adobe Sign Embed Program and APIs into its provider portals to digitize, route, and track legally compliant e-signatures while allowing client-specific customization. The solution sped time-to-therapy, delivered a 5x improvement in benefit verification submission time versus fax, reduced administrative burden, improved security and auditability for sensitive data, and scaled across clients and regulatory requirements.

Lash Group

Mirjana Williams

Product Manager