Case Study: Investitionsbank Berlin halves application processing time and modernizes its customer portal with Adobe Experience Manager Forms (Adobe)

Investitionsbank Berlin fosters regional growth and accelerates application processing with new customer portal and Adobe Experience Manager Forms

Investitionsbank Berlin (IBB), the state development bank for Berlin supporting SMEs and startups, needed to digitize its customer-facing application processes. Customer workflows were fragmented by browser incompatibilities, manual steps and high error risk, while consulting remained largely in-person and processing workloads grew despite a steady headcount.

IBB implemented Adobe Experience Manager Forms within Adobe Experience Cloud and built a customer portal with an information glossary and middleware integrations to SAP, CRM, Schufa and KfW. The result: dynamic, responsive web forms and centralized form administration, form‑creation time dropped from half a day to five minutes, processing times fell by more than half, and standardized forms reduced errors and increased online adoption.

Investitionsbank Berlin

Klaus Fiedel

Head of IT