Case Study: impuls Finanzmanagement AG achieves secure, legally binding online insurance contracts with Adobe Connect (Adobe)

Insurance services provider streamlines closing contracts with online meeting rooms powered by Adobe® Connect

impuls Finanzmanagement AG is a German market leader in private health and supplemental insurance procurement, supported by sister company impuls systems GmbH, which builds and maintains its IT infrastructure. Facing the need to virtualize customer visits and create legally binding, secure online contracts that handle sensitive medical and personal data, the company set out to develop a compliant system for online meetings and contract processing.

Using Adobe Connect and Adobe LiveCycle ES plus custom plug-ins and a PDF converter, impuls systems built a secure customer portal with digital-signature workflows, archival integration (EASY Archive), and compact “Pods” for multimedia conferencing and form completion. The solution expanded customer access, reduced demands on the mobile sales force, doubled online engagement, improved document quality and timeliness, and enabled a second call center—giving impuls a clear competitive advantage in reaching and serving new customers.

Impuls

Markus Humberg

CEO