Case Study: INAIL achieves more accessible digital services with Adobe

INAIL boosts digital service traffic 18% with Adobe

INAIL, the Italian national institute for insurance against accidents at work, faced challenges with fragmented digital systems that made it difficult to provide accessible and consistent online services to citizens and businesses. To modernize its operations and improve accessibility, INAIL partnered with Adobe to implement a suite of products including Adobe Experience Manager Forms, Sites, and Assets.

Adobe provided a centralized digital platform that streamlined content management and form processing, replacing legacy workflows. This solution led to an 18% increase in website traffic and enabled the delivery of over 135,000 personalized communications with a 98% delivery rate, significantly improving the accessibility and efficiency of INAIL's public services.

INAIL