Case Study: IMM (digital transaction solutions provider) achieves faster loan funding and sustained remote e-sign growth with Adobe Sign (Adobe)

IMM helps credit unions and banks fund more loans, faster with remote e-signing using Adobe Sign

IMM, founded in 1986 and based in Rahway, NJ, helps banks and credit unions automate lending and document workflows. Faced with growing consumer demand for remote e‑signing and the urgent volume spike during the COVID‑19 PPP rollout, IMM needed a secure, low‑friction way to replace slow paper processes and a prior, cumbersome e‑signature vendor.

IMM embedded Adobe Sign into its platform via the Adobe Sign Embed Program, delivering secure, branded web forms, flexible authentication, and end‑to‑end tracking within IMM’s user experience. The result: remote e‑signing volumes doubled at the pandemic peak and remain ~67% above pre‑pandemic levels; clients like First Community saw a 300% jump in digital transactions, Hughes FCU cut lending workflows to 120 minutes and achieved 20% loan growth, and IMM has grown its client base 14x with revenue up ~300%.

IMM

Michael Ball

Senior Vice President of Strategy and Innovation