Case Study: Inland Empire Health Plan (IEHP) achieves 500% SLA improvement and major time savings with Adobe Workfront (Adobe)

IEHP drives enterprise-wide process improvement through Workfront

Inland Empire Health Plan (IEHP) is a not‑for‑profit Medi‑Cal and Medicare health plan headquartered in Rancho Cucamonga, California, serving more than 1.2 million members with over 2,000 employees and 6,000 providers. Facing seven divisions and 100+ departments, IEHP struggled with siloed work, paper- and email-driven processes that caused long delays in HR ergonomics assessments, Purchasing/Accounts Payable invoice processing, and Marketing project intake.

By expanding its Adobe Workfront deployment—using custom forms, request queues, digital proofing, vendor access, and real‑time dashboards—IEHP centralized workflows and collaboration. Results included ergonomics processing cut from four weeks to 24 hours, a 500% improvement in Purchasing/AP SLA performance (from 14% to 96% meeting a four‑day SLA), 15–20% Marketing efficiency gains, 90–95% faster asset discovery, and broad adoption across ~1,000 users and 1,300 requestors.

IEHP

Dawn Cejudo

Senior Application Support Specialist