Case Study: ADP saves 240 hours and aligns all major projects to strategy with Adobe Workfront (Adobe)

How Josh Blackwood at ADP transformed his business with Adobe Workfront

ADP’s Human Resources Outsourcing (HRO) group in Atlanta, led by Principal Technology Solutions Consultant Josh Blackwood, manages complex outsourced HR products like TotalSource. The team struggled with inconsistent project standards, limited visibility, too many meetings and ad‑hoc work that wasn’t aligned to strategic priorities.

Implementing Adobe Workfront as a single source of truth standardized intake, KPI reporting and prioritization, improving cross‑team transparency and decision‑making. The change cut meetings by 50% (saving 240 hours), aligned 100% of major projects to strategic goals, reduced costs (for example by optimizing paper kit mailings) and freed teams to focus on higher‑impact work.

ADP

Josh Blackwood

Principal Technology Solutions Consultant