Case Study: StarHub improves customer experiences with Adobe Acrobat Sign and Adobe Document Cloud

How digital workflows and e-signatures are improving customer experiences at StarHub

StarHub, a leading Singapore telecom provider, wanted to improve customer experiences while reducing reliance on paper-based processes. To support its digital transformation, StarHub turned to Adobe Acrobat DC and Adobe Acrobat Sign to make contracts and service agreements faster, easier, and more secure for both retail and enterprise customers.

Using Adobe’s digital workflows and e-signature tools, StarHub enabled customers to sign agreements on smartphones, complete fillable forms in-store on tablets, and automate document routing across signers. The result was quicker contract completion, fewer manual steps, and stronger security through audit trails and certified PDFs, helping StarHub speed service activation and improve overall customer satisfaction.

StarHub

Kee Yaw Yee

Chief Information Officer