Case Study: Hitachi Solutions achieves 80% faster contract turnaround and 50% less paperwork with Adobe Sign (Adobe)

Hitachi Solutions helps itself and its customers improve business efficiency with digital workflows through Microsoft Dynamics 365 and Adobe Sign

Hitachi Solutions, a global Microsoft and Adobe consulting firm, needed to modernize its paper-based sales contract processes that were slowing customer onboarding, creating audit and GDPR risks, and tying up billable staff. As the company scaled rapidly, slow postal signatures, duplicated paperwork, and poor visibility between sales, consulting, and support teams delayed projects and increased administrative burden.

By integrating Adobe Sign with Microsoft Dynamics 365 and SharePoint, Hitachi Solutions implemented fully digital, automated agreement workflows and a single customer record. The change cut contract turnaround from more than 10 working days to about 2 (an 80% reduction), halved the time spent processing paperwork, improved compliance and auditability, freed up billable hours, and eliminated paper storage costs.

Hitachi Solutions

Simon Drake

Senior Vice President and UK General Manager