Case Study: SteriHealth achieves 75% faster contract creation and 53% more signed contracts with Adobe Sign

Healthcare innovator gives sales teams a competitive edge with faster contract cycles through Salesforce and Adobe Sign

SteriHealth, the Australian healthcare‑services arm of Daniels Health, provides safe medical‑waste solutions to hospitals, clinics, and veterinarians. To reach thousands of smaller, time‑pressed customers and boost Salesforce CRM adoption, the company needed a faster, less intrusive sales process that would improve customer experience and reduce lengthy contract follow‑ups.

By integrating Salesforce with Adobe Sign (Adobe Document Cloud), SteriHealth automated contract generation, e‑signatures, and archiving. The change cut contract creation time by 75% (from ~40 to 10 minutes), produced a 53% increase in signed contracts per month, moved 80% of customers to return contracts within four hours and nearly 100% within one day, improved renewal rates, and drove widespread Salesforce adoption while freeing sales reps to spend more time with customers.

SteriHealth

Scott Goodwin

Global CIO