Case Study: Philips Healthcare expands global eLearning and reduces travel costs with Adobe Connect (Adobe)

Global services unit enhances training capabilities with Adobe® Connect™ software to support innovative eLearning programs serving customers and staff worldwide

Philips Healthcare’s Global Learning Services needed a flexible, scalable eLearning solution to train employees, partners, and customers worldwide and to deliver continuing education—24/7 and behind hospital firewalls. Prior to standardization, training relied on multiple delivery methods that incurred high telecom costs, awkward downloads, and firewall issues that limited reach and engagement.

Philips standardized on Adobe Connect and related Adobe authoring tools integrated with its LMS and a custom content tool to deliver synchronous webinars, on-demand courses, and archived training to more than 150,000 users in 100+ countries. The change reduced travel and administrative costs, accelerated development and delivery of content, improved customer competency and patient-care use of equipment, and streamlined compliance and certification processes.

Philips

Douglas Dell

Global director, Learning Services, Philips Healthcare