Case Study: Leasedrive speeds vehicle delivery and cuts costs with Adobe Sign (Adobe Document Cloud)

Fleet management company drives improvements to customer service with Adobe Sign

Leasedrive, a UK-based fleet management company with access to over 228,000 vehicles, needed to streamline its award-winning online fleet management system. Large procurement agreements (up to 60 pages with multiple signatures) required printing and mailing, causing delays, administrative overhead, costs and occasional errors that hurt customer service and employee efficiency.

By integrating Adobe Sign from Adobe Document Cloud into its web-based quoting and ordering system, Leasedrive digitized the signing workflow, improved visibility into document status and sped up contract completion and vehicle delivery. The change reduced errors, boosted employee productivity, eliminated printing and postage on more than 10,000 orders annually, delivered significant ROI and improved overall customer service, with plans to expand Adobe Sign to other contract areas.

Leasedrive

Paul Newman

Head of IT