Case Study: County of San Diego achieves streamlined digital services and cost savings with Adobe Experience Manager

Fifth largest U.S. county improves access to services, streamlines business processes using Adobe Experience Manager solutions

The County of San Diego, the fifth-largest U.S. county, needed to modernize its citizen-facing web presence and internal operations. An aging CMS and reliance on an external contractor made content updates slow, sites hard to navigate and not mobile-friendly, and paper-based forms created bottlenecks—so the county sought autonomy for departments, better digital access, and streamlined forms-based processes.

The county deployed Adobe Experience Manager and AEM Forms on-premise, migrating 70,000 pages, building templates and components, and enabling mobile and social publishing while keeping centralized governance. As a result, departments can update sites instantly, citizens get improved mobile and online service access, and automated e-forms cut manual work and backlogs—boosting service delivery, efficiency, and taxpayer value.

County of San Diego

Michael Proctor

Chief Technical Architect