Case Study: Escrow Agent Japan achieves end-to-end remote transactions, reduced cost and lead time with Adobe Sign (Adobe)

Escrow Agent Japan delivers remote transactions for financial institutions with Adobe Sign

Escrow Agent Japan, a Tokyo-based provider of BPO and escrow services for real estate and financial institutions, faced the challenge of moving traditionally face-to-face mortgage transactions online. Key barriers included Japan’s seal culture, strict legal and security requirements from regional banks, varied document formats, and the need for reliable identity verification and a Japan-based server to gain institutional trust.

The company implemented Adobe Sign (hosted in Japan) alongside its existing web-conferencing and identity-verification services to create an end-to-end online workflow from consultation to signature. Adobe Sign’s automatic PDF conversion, drag-and-drop fields, mobile-friendly signing, and server-side audit trail cut courier costs and lead times, improved document search and long-term storage, provided tamper-proof histories for audits, raised customer satisfaction, and has been rolled out to multiple financial institutions with plans to expand further.

Escrow Agent Japan

Tatsuya Urushihara

Managing Director