Case Study: Dudley Metropolitan Borough Council achieves faster, more efficient services with Adobe Acrobat Sign

Dudley Metropolitan Borough Council forges a prosperous future with Adobe Acrobat Sign

Dudley Metropolitan Borough Council faced slow, paper-based signing processes that delayed housing leases, tenancy changes, and staff compliance paperwork, creating extra admin work and lost time. To speed up services and improve efficiency, the council expanded its use of Adobe Acrobat Sign, including automated document routing and mobile e-signatures.

With Adobe Acrobat Sign, Dudley Metropolitan Borough Council cut new property package turnaround from weeks to days and saved over £43,000 and 2,500 hours annually. In Housing Maintenance, processing time for driver medical declarations dropped from six months to four weeks, eliminating about 435 hours of downtime and helping the council process nearly 1,500 declarations while improving compliance and employee experience.

Dudley Metropolitan Borough Council

Ken Tour

IT Business Partner