Case Study: MÉDIA ZP achieves faster enrollment and claims processing with Adobe LiveCycle ES

Czech insurance company simplifies insurance enrollment and claims processing with Adobe LiveCycle ES solutions

MÉDIA ZP, a new Czech private health insurer facing ten established competitors, needed to overcome slow, paper-based enrollment and claims processes that delayed approvals and payments. The company’s challenge was to launch quickly with customer-friendly, efficient operations that would reduce administrative costs and improve responsiveness to applicants and healthcare providers.

MÉDIA ZP partnered with Yale Medical Consulting and implemented Adobe LiveCycle ES to deliver dynamic online forms, digital signatures, automated routing and process management, and secure content storage. As a result, enrollment acceptance times dropped from weeks to days, claims review and payments accelerated, records are audit-ready and secure, and the company gained a measurable competitive advantage through faster, lower-cost service.

Media ZP

Pavel Voral

CIO, Médiaz