Case Study: Compensar speeds aid delivery and digitizes workflows with Adobe Sign (Adobe)

Compensar gets aid into the hands of Colombians faster with fully digital workflows using Adobe Sign

Compensar is a Bogotá‑based non‑profit social protection organization (founded 1978) that supports families with subsidies, credit and welfare services. As it moved to fully digital channels, the volume of paper signatures—on everything from multi‑page supplier contracts to onboarding packets—became a major bottleneck, and the COVID‑19 crisis made secure, remote signing essential to reach members quickly and safely.

Compensar deployed Adobe Sign across its operations, implementing 70+ use cases in a year (35 rapid deployments during the pandemic) and integrating e‑signing with a WhatsApp chatbot. The result: dramatically faster processing (contracts returned in minutes to weeks instead of months), HR onboarding cut from ~8 hours to 2 hours, 270,000 sheets of paper saved, about 80,000 emergency grant applications handled in the first month, and more than 1.2 million people reached with over $220M in subsidies (with $289M distributed in emergency aid to benefit some 49,500 people).

Compensar

Angela Andrea

Service Channels Executive