Case Study: Chamberlin Edmonds achieves 50% faster benefits applications and better patient experience with Adobe Experience Manager (Adobe)

Chamberlin Edmonds gets patients the aid they need

Chamberlin Edmonds, an Emdeon company based in Atlanta, helps hospitals enroll uninsured and underinsured patients in complex federal, state, and local assistance programs. Its representatives were spending hours manually re-entering patient data across dozens of pages and returning for multiple signatures, creating delays, redundant work, and a stressful experience for already-ill patients.

Working with 4Point, Chamberlin Edmonds deployed Adobe Experience Manager forms (Adobe Marketing Cloud) to enable tablet-based, offline-capable workflows that prepopulate fields, validate entries, attach documents, and capture a single e-signature. A three-month pilot screening about 3,400 patients cut application completion time by nearly 50%, improved patient experience, increased staff productivity, and delivered labor insights that could save the company millions as the solution is rolled out.

Chamberlin Edmonds

Alex Choy

EVP R&D and CIO, Emdeon