Case Study: Bangalore International Airport achieves safer, seamless customer experiences with Adobe

Bangalore International Airport Limited invests in safe, seamless customer experiences

Bangalore International Airport faced a sharp drop in passenger confidence during the pandemic, with travelers worried about COVID-19 exposure, crowding, and hygiene at the airport. To respond, the airport worked with Adobe to harmonize customer messaging across channels while accelerating its digital customer experience strategy, including a fully contactless “Parking to Boarding” journey.

Adobe helped Bangalore International Airport deliver consistent communication across its website, press releases, social media, and terminal touchpoints, supporting the rollout of contactless tools and safety messaging. The results included a 6.4 million-view safety video, a 30% increase in subscribers, and a safer, more seamless airport experience that restored trust and boosted adoption of digital services.

Bangalore International Airport

Shalini Rao

Chief Marketing Officer