Case Study: Bancsource achieves rapid, mobile-ready technician training with Adobe Captivate Prime (Adobe)

Bancsource keeps nationwide technicians on top of training with courses delivered in Adobe Captivate Prime

Bancsource, a Springfield-based provider of ATM and financial-equipment services, needed a better way to train its roughly 300 nationwide field technicians without the time and cost of frequent in-person sessions. The company required mobile-friendly, engaging courses that mirrored hands-on training, plus tools to monitor usage and simplify in-house course creation to support aggressive growth plans.

Bancsource adopted Adobe Captivate Prime and Adobe Captivate 9, using the Fluidic Player, offline playback, quick authoring and gamification to deliver mobile-ready modules (43 courses published) that can be created in as little as one day. The LMS’s reporting and leaderboard features boosted enrollment and engagement, reduced travel costs, and helped managers optimize content—resulting in better-trained technicians and scalable training to support expansion.

Bancsource

James Herring

Curriculum Developer