Case Study: Arval UK cuts signing time from 12 days to 7.5 hours with Adobe Sign (Adobe)

Arval drives quality experiences for customers and partners with efficient Adobe Sign workflows

Arval, a BNP Paribas–owned vehicle leasing company operating across 29 countries and leasing more than 160,000 vehicles in the UK, needed to accelerate its sales cycle and simplify contract processing to stay competitive with dealers and brokers. Their paper-based PDF workflow required customers to print, sign, and mail documents, creating long delays, administrative overhead, and slowing deal completion.

Arval implemented Adobe Sign to create a branded digital workflow that lets customers view and sign documents online in minutes and notifies all stakeholders automatically; the solution handles about 3,000 contracts a month. Results include a reduction in average contract turnaround from 12 days to 7.5 hours, improved security and accuracy, better dealer and customer experiences, higher sales productivity and profits, and easier integration with Arval’s systems.

Arval UK

Dominic Morton

Head of Sales, Dealer Introduced Business