Case Study: Analogic improves technician training and service speed with Adobe Learning Manager and Adobe Captivate

Analogic provides ongoing technician training to keep airport security scanners up and running

Analogic, a provider of airport security scanner technology, needed a faster, more scalable way to train technicians who maintain and update its complex systems. The company used Adobe Learning Manager and Adobe Captivate to support blended learning for new hires and ongoing skills development, helping technicians across the U.S. and internationally keep scanners running smoothly.

With Adobe, Analogic built a centralized digital learning hub with 42 training modules, automated onboarding, and multimedia content that technicians could access on demand. The results included a 14% decrease in service ticket completion time, a 53% reduction in the time technicians took to complete software updates, a 58% increase in skills after second-level training, and 70% learner participation.

Analogic

William Quinlan

Manager, Tech Training