Case Study: Xchanging achieves streamlined project delivery and a proactive PMO with Adobe Workfront

Xchanging Improves Delivery Framework and Strengthens Project Management with Workfront

Xchanging, a London-based provider of technology-enabled business services, found its internal IT delivery hampered by disparate planning processes, heavy spreadsheet use, hour-long approval meetings, poor task prioritization and limited capacity visibility. The Group Technology and Change (GTC) team’s manual stage-gate approach created high administrative overhead and inconsistent project control, preventing the PMO from operating proactively.

Xchanging deployed the Workfront enterprise work management solution to standardize templates, automate workflows and reporting, and centralize project and resource data. The change cut meeting time from six hours to 30 minutes, reduced project setup from 24 hours to seconds, improved visibility into projects and capacity, enabled more strategic resource sharing, and helped the PMO evolve from reactive to proactive—driving measurable efficiency and prompting a nearly fourfold increase in Workfront licenses.

Xchanging

Stuart Fiszzon

Head of the Office of the CIO