Case Study: Members 1st Federal Credit Union achieves 29% more project completions with Adobe Workfront

Project Management Increases Request Completion by 29% with Workfront

Members 1st Federal Credit Union, a 52-branch credit union based in Mechanicsburg, PA, was struggling with a manual request-management process that left stakeholders in the dark. Project requests were tracked by hand in spreadsheets, approvals and prioritization were opaque, and team members spent hours copying data into Excel—resulting in delays, lack of accountability, and poor visibility for executives.

Members 1st implemented Workfront to automate data gathering and streamline requests with an intuitive, social-style interface that time-stamps activity, provides an audit trail, and notifies stakeholders automatically. Adoption was rapid, executive prioritization improved, meetings were reduced, and the team saw a 29% increase in completed projects within a year, along with greater awareness and accountability across the credit union.

Members 1st Federal Credit Union

Scott Strohecker

AVP Project Management, Members 1st Federal Credit Union