Case Study: The National Gallery achieves standardized processes and faster, more reliable project delivery with Adobe Workfront

National gallery communications team standardizes processes and speeds project delivery with workfront solution

The National Gallery in London, a world‑renowned art museum, faced fragmented project processes after merging four communications teams. Work was tracked inconsistently across Excel, Project files and email, which left the team without visibility into requests or capacity, caused miscommunication with suppliers and freelancers, and made forecasting and on‑time delivery difficult.

The Gallery rolled out Workfront Marketing Work Management across the unified communications team, using templates, digital proofing, time tracking and automated reporting to standardize workflows and securely include external partners. The result: clear visibility into roughly 230 annual projects, more accurate forecasting and resourcing, faster reporting, improved collaboration with suppliers, reduced revision times and higher on‑time delivery rates.

The National Gallery

Matt Terrington

Communications Project Manager