Case Study: MetLife achieves 50% reduction in vendor support costs and improved project management efficiency with Adobe Workfront

Metlife reduces vendor support costs by 50%, gains project management efficiencies with workfront

MetLife, a global life insurance and financial services leader, faced inefficient product-release cycles and costly, error-prone project tracking: project managers and more than 10 vendor organizations relied on spreadsheets, emails, and PowerPoints to manage thousands of requests, leading to high support costs and poor collaboration.

By expanding use of the Workfront work management platform, MetLife gained real-time visibility, standardized workflows, time tracking for vendor hours, and personalized dashboards. The company renegotiated vendor contracts based on accurate effort data, cutting vendor support costs by 50% (saving more than $500K), while boosting meeting productivity, transparency, and accountability without needing IT involvement for deployment.

MetLife

Rodney Henson

Director of Salesforce.com Strategy