Case Study: JLL achieves business continuity and stronger remote team connection with Adobe Workfront

JLL responds to crisis with connection

JLL, a global leader in commercial real estate with over 95,000 employees, faced the sudden disruption of COVID-19 and the urgent challenge of maintaining business continuity while shifting large parts of its workforce to remote work. Leadership prioritized transparent communication and guidance to help employees adapt to the rapidly changing operating environment.

JLL responded with a people-first approach—publishing guidance on the new normal and supporting remote work tools and supplies—while PMO lead Elizabeth Volini implemented practical team norms (camera-on meetings, daily check-ins, lighthearted rituals, proactive outreach, and self-care). The result was stronger connection and camaraderie, increased focus and productivity, and greater organizational resilience throughout the crisis.

JLL

Elizabeth Volini

Technologies Enterprise PMO Lead