Case Study: Inland Empire Health Plan achieves renewed focus and engagement with Adobe Workfront

IEHP finds renewed focus and engagement with Workfront’s updated UI

Inland Empire Health Plan (IEHP), a healthcare organization in Rancho Cucamonga, CA, faced the challenge of moving its teams to Workfront’s redesigned user experience—bringing new navigation, search, and multi‑workspace features—while overcoming natural resistance to change and helping end users see the benefits.

IEHP addressed this with a deliberate rollout: appointing an adoption champion, creating targeted training and before‑and‑after documentation, and tracking issues via both Workfront feedback and their internal instance to pace the rollout. The result was renewed focus and engagement, smoother adoption, and expectations of increased day‑to‑day productivity as users embraced the more intuitive UI and features.

Inland Empire Health Plan

Dawn Cejudo

Senior Application Support Specialist