Case Study: ADP cuts meetings by 50% and standardizes KPI reporting with Adobe Workfront

HRO at ADP transforms their business with Workfront

ADP’s Human Resources Outsourcing (HRO) division in Atlanta faced ad hoc, siloed project work with no standardized KPI reporting, which drove administrative busywork and limited cross-departmental visibility. Josh Blackwood, Principal Technology Solutions Consultant, set out to create consistent processes and clearer performance tracking to reduce overhead and improve decision-making.

They implemented Workfront to standardize KPI reporting with custom forms and selectable metrics, increase visibility for prioritization and cost control, and deliver real-time project updates so stakeholders no longer need status meetings. The change cut meeting attendance in half on a major project (from 130 to 50 people), saving 240 hours, and produced faster decisions, clearer reporting, and reduced administrative effort.

ADP

Josh Blackwood

Principal Technology Solutions Consultant