Case Study: Covance (global contract research organization) achieves operational excellence and increased visibility with Adobe Workfront

How Covance uses culture and tech to thrive

Covance, a global contract research organization that helps develop many of today’s top prescription drugs, faced the challenge of reimagining work amid rapid disruption: remote teams, shifting priorities, siloed processes and duplicate data threatened productivity and, ultimately, patient outcomes. With mission-driven work where visibility and high-quality data are critical, Covance needed a way to connect people, processes and systems while maintaining agility and purpose-driven culture.

Covance addressed this by combining culture and configurable technology—centered on Workfront and initiatives like “Covance ID”—to create a single source of truth, automate repetitive tasks, personalize workflows, and surface actionable metrics. The result was improved visibility and alignment, fewer duplicate processes and errors, broader tool adoption, and freed capacity for higher-value work—enabling the company to respond more quickly to both planned and unexpected demands while keeping patient impact front and center.

Covance

Patrick Taylor

Associate Director of Transformation Solutions