Case Study: Financial Insurance Company achieves 50% vendor support cost reduction and boosts project management efficiency with Adobe Workfront

Global Insurer Reduces Vendor Support Costs by 50%, Gains Project Management Efficiencies with Workfront

A global insurer’s application group was hampered by inefficient product and service release cycles, high vendor support costs, and poor team collaboration. Project managers and more than 10 vendor organizations tracked thousands of requests with spreadsheets, emails, and slide decks, which led to errors, slow decision making, and inflated support spend.

The company expanded adoption of the cloud-based Workfront work management platform to centralize project tracking, enforce vendor time logging, and provide personalized dashboards and real‑time reporting. That shift delivered a 50% reduction in vendor support costs (saving more than $500,000), improved meeting productivity and team efficiency, and increased transparency and accountability without needing IT for deployment.