Case Study: Merck Group achieves a single source of truth and streamlined resource management with Adobe Workfront

Establishing a single source of truth for Merck Group

Merck Group, a global science and technology company with over 50,000 employees, tasked its In‑House Consulting team—spread across Darmstadt, Boston and Singapore—with replacing fragmented tools and manual processes. The team needed a single source of truth to optimise resource management and planning, provide complete visibility into client‑facing work, and eliminate error‑prone timesheets and cross‑charging systems.

They implemented Workfront as a unified platform, consolidating requests, consultant availability, costs and expenses in one place. Real‑time dashboards automated reporting, improved capacity forecasting and dramatically reduced planning meetings, freeing teams to focus on client work; weekly and monthly KPIs became immediate and accurate, and the next step is using Workfront Fusion to connect the wider Merck ecosystem.

Merck Group

Tarunjot Singh

In-House Consultant