Case Study: Draeger achieves 125% improvement in on-time ratings with Adobe Workfront

Draeger medical professional services & workfront improve on-time ratings by 125%

Draeger Medical Inc., a 5,700-employee medical device manufacturer, tasked Claudia Brozda in 2008 with building a new professional services organization to install and configure products for customers. Her small, geographically dispersed team relied on notepads and rudimentary MS Project files, lacked formal PM training and visibility into workloads, and frequently overcommitted and missed deadlines.

Draeger implemented Workfront Enterprise Work Cloud to centralize project data, reporting and templates, improve visibility and balance workloads, and streamline handoffs and financial processes. The change enabled better resource management and reporting to leadership, grew the team’s Workfront adoption sevenfold, and boosted on-time ratings by 125% within 24 months.

Draeger

Claudia Brozda

Director, Professional Services