Case Study: Covario manages 36,000 work requests a year and achieves 98% on-time delivery with Adobe Workfront

Covario successfully manages 36,000 work requests per year with support from workfront

Covario is an independent digital marketing and SEO/social media software firm with about 200 employees and roughly 700 client projects a year. Fast growth exposed fragmented processes—requests lived in notebooks, email and multiple apps, onboarding was inconsistent, time-tracking was incomplete, and managers lacked visibility into resource utilization, forcing staff to spend hours manually compiling status reports.

Covario implemented Workfront—customized workflows and dashboards rolled out company-wide in weeks—to centralize work, retire 15 disparate tools, and standardize time and request tracking. The platform now processes about 36,000 work requests annually, supports more accurate timesheets and prioritized resourcing, and helped Covario raise on‑time project delivery to roughly 98%, improve efficiency, client transparency, and overall customer satisfaction.

Covario

Max Cheprasov

Sr. Director of Project Management