Case Study: Cisco achieves 99% on-time delivery with Adobe Workfront

Cisco boosts on-time delivery with real-time, actionable project data from workfront

Cisco’s Communications Resource Center (CRC) provides graphics, web development and communications support to internal teams across the company. The CRC struggled with visibility and efficiency because it was managing projects and time in two separate systems, which made reporting slow, consumed staff hours, and prevented integrated service-request and program management.

Cisco consolidated CRC work in Workfront, standardizing complex workflows and giving teams real-time, actionable project data, dashboards and collaboration tools. Within one quarter on-time delivery rose from 96% to 99%, turnaround and contractor utilization improved, and Cisco cut work-management costs to roughly 15% of competing solutions while slashing implementation time by about 90%.

Cisco

Dan Taylor

CRC Tools and Technology Team