Case Study: News Corp Australia achieves hands-free creative software access and reduced IT burden with Adobe Photoshop

News Corp Australia - Customer Case Study

News Corp Australia, one of Australia’s largest media brands, needed to simplify and speed delivery of creative software for roughly 2,000 users as serialized licenses were phased out. To modernize access and reduce IT license-management overhead they moved to Adobe Creative Cloud for enterprise with vendor Adobe Photoshop.

Adobe Photoshop enabled an automated named‑user deployment integrated with ServiceNow and Active Directory: users request apps via a ServiceNow catalog, sign in with corporate credentials, receive manager approval, are placed into AD groups and then apps are deployed or removed on a schedule. The solution simplified deployment for ~2,000 users, gave IT better visibility and reporting, reduced support overhead (with ~5% of users on a Self‑Managed Desktop App reducing help-desk load), and improved access for power users.

News Corp Australia

Steven Bell

Discipline Lead Desktop