Case Study: News Corp Australia achieves automated creative-app access and reduced IT burden with Adobe InDesign

News Corp Australia - Customer Case Study

News Corp Australia, one of the country’s largest media brands, struggled with slow, serial-numbered installations and heavy IT overhead when provisioning creative software to roughly 2,000 users. To modernize access and license management they adopted Adobe InDesign alongside Adobe Creative Cloud for enterprise and named‑user deployment to replace serialized licenses and speed software access.

Adobe InDesign (via Adobe Creative Cloud for enterprise) implemented an automated, end‑to‑end deployment integrated with ServiceNow and Active Directory: users request apps from a catalog, receive manager approval, are placed in AD groups, and installs/syncs are performed automatically. The solution simplified deployment for ~2,000 users, gave IT single‑source visibility into entitlements, enabled self‑managed desktop apps for about 5% of power users, and materially reduced license‑management overhead and support effort.

News Corp Australia

Steven Bell

Discipline Lead Desktop