Case Study: Palo Alto Networks achieves faster, broader technical documentation publishing with Adobe Experience Cloud

Palo Alto Networks improves content experience, reach, and velocity with one Adobe solution

Palo Alto Networks, a global cybersecurity leader, needed to make technical documentation a more central part of its website while improving consistency, reach, and publishing speed. Working with Adobe Experience Cloud, the company looked for a way to move legacy documentation into a structured, web-friendly format and deliver it alongside product and marketing content.

Adobe Experience Cloud, including Adobe Experience Manager, Adobe FrameMaker, and XML Documentation for Adobe Experience Manager, helped Palo Alto Networks create a unified authoring and publishing workflow for DITA-based content. The company published 26 books and nearly 7,000 pages in one quarter of the time of its old process, cut troubleshooting effort, and helped drive over 1 million monthly technical documentation visitors, including more than 200,000 unique visitors.

Palo Alto Networks

Laralyn Melvin

Senior Director, Technical Documentation